ita’s car was hit from behind. just a bump, which caused a bit of a dent. once we sent off the pictures, wisely taken at the scene on her iphone, the driver admitted responsibility. today we get a letter from this insurer’s solicitors offering, in addition to repair etc, £1000 in full and final settlement of any potential personal injury claim. i’ve never heard of this before. ita hadn’t claimed anything or intimated that she might. odd and welcome.